Shipping policy

Packages usually ship within 24 hours of order completion, Monday through Friday, excluding holidays. 

We very strongly recommend shipping valuable or collectable bottles via 2 day or overnight services whenever possible. 

Please note that weekends & holidays do not count as transit days with FedEx/UPS/etc. As an example- if you order on Sunday morning and select overnight, your order would be shipped on Monday for Tuesday delivery.

Express orders (overnight or 2 day air) are usually shipped same-day if placed by 2pm. Please feel free to call or email to confirm your item & address are eligible if you need the order shipped same-day

If there are any delays processing or shipping your order, we will notify you via email and/or phone. 

Purchasing and Shipping Wine Legally
Any wine sold to you by Flask is sold in California, and title passes to you, the buyer, in California at the time of sale. Many states and the District of Columbia have enacted laws that regulate inbound shipments of wine and other alcoholic beverages purchased in another state. Such shipments may be a crime unless a permit or license is obtained. Many laws and statutes make exception for wine purchased for personal consumption.

Since these laws may affect your purchase of wines from Flask, we urge you to investigate the laws in your state regarding this subject before shipping or arranging to ship any wine purchased from us. Buyers (not Flask) are the owners and shippers of all wine purchased in California from Flask. As your agent, we will be pleased to choose a licensed common carrier on your behalf, with various levels of service typically available, however, Flask always recommends collecting your purchases at Flask. Should a buyer choose to ship their purchase, they are responsible and bear all risk, including selecting a carrier, providing delivery instructions, and paying any applicable taxes, duties, and tariffs.

Insurance
Insurance is offered for all shipments at checkout & arranged by and billed to Flask. Insurance must be added before the shipment leaves Flask and cannot be added after shipping. This insurance will solely cover breakage or loss from time of purchase to time of delivery.

Neither Flask nor its agents assume responsibility for any deterioration resulting from shipment, which includes, but is not limited to: scuffed labels, cracked wax capsules or minor seepage.

If you select ground shipping and do not request "hold for weather," Flask will not be responsible for temperature related damage i.e. seepage, frost, protruding corks, etc.

Wines must be inspected by the Purchaser upon receipt and any loss or breakage must be noted on the Shipper’s documents at the time of delivery.

If the buyer or an agent of the buyer will not be able to receive and inspect the shipment upon delivery, the shipment should be scheduled for another date. If the loss or breakage is not noted on the Shipper’s documents and if Flask is not notified of a claim of loss or breakage within 24 hours of delivery, the claim will not be honored.

Should this insurance coverage not be desired, Purchaser is waiving insurance and any subsequent claims must be received prior to the shipment of the wines. Without insurance, loss or damage due to any cause will be at the Purchaser’s risk.

Returns and Cancellations
Returns and order cancellations are not accepted, except in cases of shipping or inventory errors on the part of Flask, in which case, issue-specific resolutions will be created and applied.

Age Verification
Buyers must warrant that they are at least 21 years of age, and that the wines will be received by someone that is at least 21 years of age. By placing an order with Flask through our website, over the phone or in person, you certify under penalty of perjury that you and the recipient are at least 21 years old. Upon delivery, the recipient will be required to show photo identification proving that he or she is at least 21 years of age; delivery will not be executed without a signature from the recipient. The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if it appears to us or to the authorities that you have done so, we will cooperate with the authorities to prosecute you to the fullest extent of the law.

Gift Orders
All shipments of alcohol legally require a person of 21 years or older to sign for receipt. As such please make sure that your gift recipient will be available to receive your shipment. We cannot instruct any carrier to leave the package without age verification at the time of delivery, under any circumstances.

Flask will make one delivery attempt for all gift orders unless otherwise requested. If an order is returned, Purchaser may be charged a return delivery fee and re-delivery fees, if any. If you would like Flask to make additional attempts at delivery you may request this when ordering.

Shipments by UPS, GLS, & FedEx include 3 delivery attempts after which your order will be returned to Flask. All other delivery methods (e.g., messenger, courier) will only make one delivery attempt. The items will still be property of Purchaser.

Payment
All sales are made in the state of California. Payment in full is due upon receipt of invoice or order confirmation. No order will be shipped or allowed to be collected from our cellar until all expenses related to the order have been paid.

Weather Watch
Transporting wine in extreme weather conditions and temperatures, even by Overnight service, may seriously damage wines. We define these temperature readings or predicted temperatures of greater than 80 degrees or less than 32 degrees Fahrenheit. Flask performs regular weather checks prior to shipment. These checks confirm appropriate temperatures will be held at the point of origin, along the probable route and at the final destination.

During periods of extreme weather we strongly advise against transport by any means. During these times we are pleased to provide complimentary short-term storage until better conditions prevail. We refer to this type of hold as a Weather Watch; if your order is placed during a Weather Watch period, it will not be scheduled for shipment until the end of the moratorium. If you wish to ship regardless of weather conditions, we ask that you contact us to arrange shipment of your purchase and that you agree to a Weather Waiver, releasing Flask from any liability from weather related damage. Once we have received your Weather Waiver, your shipment will be sent on the agreed scheduled date, regardless of the weather conditions or temperatures. Should a Weather Watch moratorium arise during a previously scheduled shipment date, Flask will contact you via email to arrange an alternative shipping date.